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About Us Xstitch4U is dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@xstitch4u.com.

Our Contact details:
Xstitch4U
(Colray), P O Box 65549 London N3 9EF United Kingdom
Phone:011 3355 0566 Email: sales@xstitch4u.com

Xstitch4U is an associate of Colray Crafts.
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Please note that our minimum order is UK £10.00.

We accept credit card payment. This will be taken in UK £ Sterling. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and Maestro

You can also pay by cheque or postal order (UK only) or by bank transfer (charges to your account) to:-
£ (GBP): Lloyds TSB Bank plc, 40 Rosslyn Hill, London NW3 1NL, UK
Account: Colray Crafts - Xstitch 4 U (2009638)
IBAN: GB89 LOYD309380 0200 9638
BIC: LOYDGB21065

Or in Euros: Credit Suisse
Bahnhofstrasse 17, Postfach 357, CH-6301 Zug, Switzerland
Account:Colray Crafts AG
Swift:CRESCHZZ63A IBAN:CH26 0483 5068 0021 7200 0

Shipping And Handling A nominal charge of UK £2.50 is made for all orders under UK£35.00 in value. Orders to the value of UK£35.00 or more are shipped free - anywhere in the world!
Delivery Schedule We aim to ship your order as soon as possible. We will, if the items are in stock, normally send your order to you within five business days. However, please allow 28 days for shipment.
Shipments will be made either from our UK or European offices.
Back Orders If your item is not in stock, we will back order it for you.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption, on Secure Hosting. The details are not sent to us, just confirmation that payment has been made. They are not held in clear text on any web site. This conforms with the requirements of the credit card companies for on line retailers.

WHAT TO DO IF YOU CANNOT SEE THE CREDIT CARD ENTRY BOXES
If you reach the point where you want to enter your credit card details, and cannot see the credit card entry boxes, then chances are you do not have Java installed. (Usually you just see a blank grey rectangle). Java is an add-on program that allows you to run extra tools and programs in your web browser. It is free, and only has to be downloaded once. You will then be able to use Java content on any website that contains it. (This website uses a Java program to securely encrypt your credit card details for safe transmission over the web).

To get Java, click the "Java - GET IT NOW" button below, and follow the Download link. Java is perfectly safe and secure to install and use. Once you have installed Java successfully, keep clicking the back button on this site until you reach the product listings. Then click the checkout button and follow through until you reach the credit card entry boxes.


Reaching Us If you need to reach us, please email us on sales@xstitch4u.com, alternatively, you can call on 011 3355 0566 (International +44 11 3355 0566) or write to us at (Colray), P O Box 65549 London N3 9EF United Kingdom
Privacy Policy Xstitch4U do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We will never pass your details to another company or individual unless there is a legal requirement. We understand and fully comply with the requirements of the UK Data Protection Act
Returns Policy Where goods are clearly defective, we will arrange for replacement for the item concerned - as soon as the defective product is returned to us. If the problem is that a particular colour thread is either missing or there is insufficient to complete the design, please let us know and we will contact the manufacturer on your behalf.
If the item concerned does not match the description within this site, we will take this up with the manufacturer concerned.

Cancellation of order: We will accept a cancellation of an order, for any reason, up to the time of despatch. We will also accept such a cancellation after the goods are despatched - providing the goods are returned in their original packaging - unopened, and are returned within seven days of receipt.

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XStitch4U is an associate of Colray Crafts

Xstitch4U, your first stop for Cross Stitch Charts, Blackwork charts, DMC Threads, Kreinik, Aida, Evenweave , Needles and Scissors